Terms of Service

Seller identification

See our Legal Notice for the company's full identity.

Acceptance

By visiting terredorientdubai.com and placing an order, you accept these general terms of sale. The applicable version is the one in force at the time of your order. We reserve the right to modify them at any time; modifications do not apply to orders already placed.

Legal capacity

By placing an order, you declare that you have the legal capacity to contract, in particular that you are of legal age or have the authorization of a legal representative.

Ordering process

1. Select products and add to cart.
2. Review order summary (products, prices, shipping fees).
3. Payment.
4. A confirmation email summarizing your order is sent to you; this summary is binding between the parties.

Orders

Each order is subject to availability. We reserve the right to refuse or cancel any order, in particular in case of pricing error or suspected fraud. You will be notified and refunded promptly as described below.

Prices & payment

Prices are displayed in the currency selected at checkout, taxes included where applicable. We accept the payment methods listed at checkout. Payment is captured upon order confirmation.

Shipping

We deliver to the destinations listed on our shipping page. Indicated timeframes are indicative; we are not responsible for delays caused by carriers or customs.

Right of withdrawal

In accordance with applicable law, you have 14 days from receipt to return unopened products in their original packaging.

Hygiene exception: perfumes and cosmetic products whose packaging, protective film or seal has been removed, opened or damaged cannot be taken back or refunded, for hygiene and health protection reasons.

Refund terms: once the return is received and verified as compliant, the refund is issued within 14 days via the same payment method used for the order. Return costs are the buyer's responsibility, except for defective products or errors on our part.

Legal warranty and defective products

In case of non-conforming or defective product upon delivery, you may contact us at sami.zgueb@terredorientdubai.com / +216 22 239 139 within 14 days to obtain a replacement, credit or refund, as applicable.

Intellectual property

All content on this site (names, photographs, texts, packagings) belongs to Terre d'Orient and may not be reproduced without written authorization.

Liability

Our liability is limited to the amount of your order. We are not responsible for indirect losses.

Force majeure

We cannot be held responsible for delay or failure to perform our obligations resulting from force majeure (strike, natural disaster, carrier failure, administrative decision, etc.).

Personal data

The processing of your personal data in the context of your order is described in our Privacy Policy.

Complaints and disputes

For any complaint, first contact us at sami.zgueb@terredorientdubai.com / +216 22 239 139. Failing amicable resolution, any dispute will be submitted to the competent courts of Tunis.

Applicable law

These terms are governed by Tunisian law. Any dispute will be submitted to the competent courts of Tunis.