Legal
Privacy Policy
Our commitment
Terre d'Orient is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights.
What we collect
- Information you give us directly (name, email, shipping address, phone) when you create an account or place an order.
- Information from your device (IP address, browser, pages viewed) collected automatically.
- Marketing preferences, when you choose to subscribe to our newsletter.
How we use it
- To process and deliver your orders.
- To respond to enquiries and provide customer service.
- To send marketing communications, only with your consent.
- To improve the site and personalise your experience.
Sharing
We never sell your personal data. We share it only with service providers necessary to fulfil our operations (payment processors, shipping carriers, transactional email), under strict contractual safeguards. See our Terms for order-related processing.
Retention
We keep your data as long as necessary to manage your account, orders and legal obligations. You may request deletion at any time.
Your rights
You may request access, correction, or deletion of your personal data at any time by writing to contact@terredorientdubai.com or sami.zgueb@terredorientdubai.com / +216 22 239 139. You also have the right to object to marketing and to lodge a complaint with your local data protection authority.
Updates
We may update this policy from time to time. Last updated: 30/08/2026.